Refund policy

At Nawazia's Store, your satisfaction is our priority. If you're not completely happy with your purchase, our return and refund policy ensures that your concerns are resolved quickly and fairly.

Returns

Eligibility for Returns

  • Products must be returned within 7 days from the delivery date.
  • Items must be unused, undamaged, and in their original packaging with all accessories and tags included.

Non-Returnable Items
Items such as personal care products, intimate apparel, customized goods, and clearance items are non-returnable due to hygiene or personalization considerations.

How to Initiate a Return

  1. Contact our support team via email at nawazia07@gmail.com or call us at +971 54 3801763.
  2. Provide your order number and a brief explanation of the return reason.
  3. Once approved, you’ll receive return instructions, including the return shipping address.

Return Shipping

  • The customer is responsible for return shipping costs unless the product is defective or incorrect.

Refunds

Eligibility for Refunds
Refunds are processed only after the returned product has been received and inspected.

Refund Methods
Refunds can be credited to your original payment method or issued as store credit, depending on your preference.

Processing Time
Refunds are typically completed within 5-7 business days after the return is processed.

Damaged or Incorrect Items
If your order arrives damaged or is incorrect, notify us immediately. We’ll arrange for a replacement or issue a full refund, including shipping costs for the return.

Order Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • If the order has already been shipped, it will fall under our return policy.

Contact Us

If you have any questions about returns, refunds, or cancellations, feel free to get in touch:

  • Email: nawazia07@gmail.com
  • Phone: +971 54 3801763
  • Address: Office #105, Galaxy Building,
    Near San Marco Hotel, Deira Dubai,
    Dubai, UAE

At Nawazia's Store, we are dedicated to making your shopping experience smooth and worry-free. Thank you for trusting us with your purchases!